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Customer Service

"Simplicity" is our first service. Need help? Discover here how to contact us.

Hotline Consultant
Hotline Consultant

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You can also Chat with Our Support Team

Click on the WhatsApp Button Chat on the left bottom cornor of the screen to directrly start Chat with customer support member.

You Can Find Us in This Locations

Although we are an online eCommerce store, but, we encourage you to visit us at this location in a pre-scheduled meating. 

Location on Map

At this point of time, we are moving our warhouse to another location. 

The new location will be soon published to public.

Thank you for your patience.

Frequently Asked Questions

  • Can I track my order?
    We will send you the tracking code of the shipment when the parcel has been sent.
  • Shipping time?
    Shipping time will be confirmed on the order confirmation document.
  • Shipping cost?
    Shipping costs are dependent on your location and products on your order. Some products need to be shipped in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.
  • Changing the shipping address?
    You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.
  • How can I order?
    You can order easily using our online platform. When you find a product you need, you can add it to your cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
  • Why should I buy online?
    Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. Traceability: You will have easy access to all of your previous orders any time you want. Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
  • What information should I input when ordering?
    Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number.
  • How to contact customer service?
    If you have question regarding our online store (ordering, account questions, technical questions), please contact
  • What payment methods can I use?
    You can use all the major credit cards. Please see our payment methods page for more details.
  • Can I return a product?
    If you want to return a product, please contact:
  • How do I change my personal details or email address?
    You can easily change all your information on your account. Go to login page ( and log in, then click “my account” and “edit”. Here you can change all your contact information.
  • Security
    Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
  • How do create an account?
    Go to this page and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
  • How can I retrieve my password?
    You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
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